HMC Technician
Trade · Auckland CBD, Auckland, New Zealand · Full-Time · $25/hr
Position: Hybrid Multi-Cloud Technician (HMC), a verified permanent, full-time role in Auckland CBD within a technology environment connected across New Zealand.
Purpose: use your ICT skills to keep large-scale digital services running across the country. You will help operate and improve hybrid-cloud services, working with technical specialists, in-house teams and outside technology partners.
Best fit: an ICT professional who likes fixing technical problems, keeping systems dependable and picking up new technologies. The focus is on a well-defined job with real responsibilities and useful New Zealand work experience in an advanced digital services setting, not on sponsorship alone.
Applying from Pakistan? Prepare an English CV that lists your support tools, platforms and incident work clearly.
Key Responsibilities
- Give everyday technical help across hybrid and multi-cloud environments
- Investigate, diagnose and close out incidents and service requests, logging and tracking them in platforms such as ServiceNow
- Look after systems, complete scheduled operational support tasks and follow set processes to bring services back quickly
- Work with senior specialists on troubleshooting and deeper technical investigations
- Help deploy and implement new technology, including planning, system changes and project delivery
- Take part in testing and rolling out technology improvements
- Suggest ways to make systems more reliable and efficient and improve the user experience
- Coordinate fixes with in-house teams and outside vendors
- Keep service information, records and technical documents up to date
- Apply the organisation's standards for security, risk, compliance and technology operations, escalating complex problems and operational risks the right way
- Contribute to continuous improvement, adoption of new technology and nationally coordinated digital projects
- Join the on-call roster for critical support when required
- Bring a collaborative, professional, service-minded attitude
Requirements & Eligibility
- Minimum 2 years of professional experience in ICT technical support or a similar technology role
- Hands-on background supporting IT services and routine technology operations, including practical troubleshooting and resolving incidents
- Experience with IT service management systems, preferably ServiceNow
- Understanding of structured incident-handling and service management processes
- Exposure to deploying or implementing technology, or to system change work
- Relevant tertiary qualification in IT, Computer Science or a related discipline
- Relevant industry certification such as ITIL or Service Management is advantageous
- Strong analytical thinking and ability to solve technical problems
- Communicates well with users, vendors, stakeholders and technical teams
- Strong collaborator and team player with a demonstrated interest in building skills in new technologies
- Works independently but knows when complex matters must be escalated
- Organised and proactive, committed to dependable technology services, professional integrity, security and compliance
- Willing to take part in an on-call roster
- Able to satisfy relevant New Zealand employment and visa requirements; sponsorship available for suitably qualified international candidates
Apply: jobs@jobsabroad.pk · WhatsApp